Privacy Policy

1. Introduction

Welcome to ALEXA Private Cruises (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, https://www.alexaprivatecruises.com/ (the “Site”).

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.

2. Information We Collect

a. Personal Information

We may collect the following types of personal information when you make an enquiry, booking, or contact us:

  • Full name
  • Email address
  • Phone number
  • Country of residence
  • Travel preferences and special requests

b. Non-Personal Information

We automatically collect certain non-identifying data such as:

  • Browser type and version
  • Device type
  • IP address
  • Geographic location (approximate)
  • Pages viewed, visit duration, and referring website

We may use cookies, pixels, and similar tracking technologies to enhance your experience on the Site. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and manage your charter bookings and enquiries
  • To respond to your questions and provide customer support
  • To personalise your experience and tailor our services to your preferences
  • To send important updates, confirmations, and service-related notifications
  • To market relevant services or promotions (only if you opt in)
  • To comply with legal obligations and protect our legal rights

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

  • Trusted third-party service providers (e.g., payment processors, yacht crew, travel facilitators)
  • Government or immigration authorities where required by law
  • Our marketing or web service providers, under strict confidentiality agreements
  • Legal or regulatory bodies if required by law or in the course of a legal proceeding

All third parties are obligated to use your data solely for the purposes agreed and to protect your information with appropriate security measures.

5. International Transfers

As a global luxury charter company, some of your information may be transferred to and processed in countries outside of your own, including those that may not have the same data protection laws. We ensure that such transfers are compliant with GDPR and other applicable regulations.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. You may request deletion of your data at any time, subject to our legal obligations.

7. Security

We take appropriate administrative, technical, and physical security measures to protect your personal information. These include encrypted connections (SSL), access restrictions, and secure data storage systems.

Despite our efforts, no method of transmission or storage is 100% secure. You share information at your own risk.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct or update inaccurate or incomplete data
  • Request deletion of your personal data
  • Withdraw consent at any time
  • Object to or restrict processing of your personal data
  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the details below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites. We encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or store personal data from children. If we become aware that we have inadvertently collected such data, we will take appropriate steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact:ALEXA Private Cruises
 Email: [email protected]
Phone: +62 851 84600600
Website: https://www.alexaprivatecruises.com/